How to use your membership card

You need your membership card to make payment at a Liberty Health Cover preferred healthcare provider, so make sure that you have your card with you at all times.

Important: Your membership card remains the property of Liberty Health and we request that you return it to us should your health insurance cover with us end. Unfortunately, if your card is used to visit a healthcare provider after your cover has come to an end, you will be responsible for any amounts owing to the healthcare provider.


What to do if your membership card is lost or stolen

Inform Liberty Health immediately at the contact details below. Unfortunately if you do not inform us, you will be held personally liable for any claims paid through misuse of your card. You will be responsible for paying the cost for any additional replacement card(s).

  • Telephone
    +258 84 390 1289 (Vodacom) Toll free, in country use only
    +258 84 373 7376/7 (Vodacom)
    +258 82/ 84 586 5665
    800 30 3333 (Toll free, in country use only)
    +258 83 95 10 200
    (24 hrs, excl. public holidays)
  • Email [email protected]