How to submit claims
Please ensure that claims are submitted to our administration office by email or post using the following details:
Physical and postal address
Avenida 24 de Julho, Nº 11
Store 17, First Floor,
Polana Shopping Center
We will process, and pay valid claims
We will process the claims received according to your benefits and policy conditions. Payment is subject to the correct information being supplied and meeting submission cut-off times. There is a weekly payment cycle for members. However, payment into your bank account may only reflect after a few days, depending on which bank you use.