How to submit claims
Please ensure that your original hard copy claims are submitted to our administration office by your healthcare provider, or through the relevant medical scheme administrator or intermediary, i.e., your human resource manager (employer), insurance agent or insurance broker. The original hard copy claims should be sent to the address below.
Your claims will be processed based on receipt of the original documents accompanied by the Heritage Claims Form, completed by your healthcare provider. We cannot process claims that are photocopied or scanned and or forwarded by email, as they do not qualify as originals.
Physical and postal address for original, hard copy claims
The Heritage Insurance Co. (Kenya) Ltd
Liberty House, Processional Way
PO Box 30390-0100
We will process, and pay valid claims
We will process original claims received according to your benefits and policy conditions. Payment is subject to the correct information being supplied, including the tariff codes and submission of claims within 90 days.
There is a weekly payment cycle for members, which may only reflect in your account within 10 working days, depending on which bank you use.